We are proud to announce that Diggecard has achieved ISO/IEC 27001 certification, the internationally recognised standard for information security management.
As part of our ongoing commitment to improving the way our customers order gift cards and manage their accounts, we are retiring Diggecard Direct in June and transitioning customers to our enhanced Customer Portal.
This page contains everything you need to know about the transition, the new features available, and how to request access to additional ordering capabilities.
Important: Diggecard Direct retires in June
If you currently use Diggecard Direct to place your gift card orders, you’ll need to ensure you have access to the Customer Portal before the retirement date. The Customer Portal has been designed to provide a more streamlined experience, easier access to support, and a growing range of self-service tools to help you manage your orders and account.
New features available now on the Customer Portal
The following features are already active for all Customer Portal users:
- Product Portfolio – browse our complete portfolio of gift cards, request new ones to be added to your account and download logos and gift card images
- Help – if you get stuck, our new help feature will guide you
- Contact Us – if you need more help, now you can contact us directly from the Customer Portal
Additional features available on request
Some Customer Portal capabilities require activation before they can be used. If you would like access to any of the following features, please submit a request and our team will enable them for your account:
- Bulk Ordering – physical gift cards
- Bulk Ordering – digital gift cards
- Individual Fulfilment – digital gift cards
- Load / Top-Up – physical gift cards
Here to support you throughout the transition from Diggecard Direct
Our team is here to support you throughout the transition from Diggecard Direct. Most customers will already be set up on the Customer Portal and just need to request any of the additional features above, if not already done so. If you have not received any information about registering for the Customer Portal then please contact your account manager: Dan Nugent – dann@diggecard.co.uk or Helen Berry – helenb@diggecard.co.uk. Alternatively you can contact our support team: support@diggecard.co.uk
Frequently Asked Questions
- Why is Diggecard Direct being retired?
We’re investing in a more modern, flexible platform that gives customers improved functionality, easier access to support, and a better overall experience.
- Do I need to do anything?
Yes. If you currently use Diggecard Direct, we recommend ensuring you have access to the Customer Portal and requesting any additional features you require before Diggecard Direct is retired at the end of June
- Will all features be available automatically?
No. While some features are active by default, certain ordering and fulfilment capabilities require activation by the Diggecard team.
- Who should I contact if I need help?
Please contact your account manager or email support@diggecard.co.uk and we’ll be happy to assist.
We hope you will be delighted with the new Customer Portal and enjoy an improved customer experience. As always we welcome feedback to help us continuously improve so if you have any comments, then please contact us.
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